RETURNS / REFUNDS / EXCHANGE POLICY
At Matbakhia, we are committed to your satisfaction with every purchase. Please acquaint yourself with our Returns / Refunds / Exchange Policy for a smooth shopping experience:
1. Returns Eligibility: We welcome returns within 7 days from the date of your original purchase. To qualify for a return, items must be unused, in their original condition, and packaged as received.
2. Refund Process: Upon approval, refunds will be processed to the original payment method. Please allow a brief processing period for the refund to reflect in your account.
3. Exchanges: For defective or damaged items, we facilitate exchanges for the same product. Initiate the exchange process by contacting our customer support team at contact@matbakhia.com.
4. How to Initiate a Return or Exchange: For returns or exchanges, please reach out to our customer support team at contact@matbakhia.com. Include your order number and provide a detailed description of the issue, attaching relevant images if possible.
5. Return Shipping: Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., defective item). We recommend using a trackable shipping service for your convenience.
6. In-Stock and Pre-Order Combinations: If your order includes both in-stock and pre-order items, the entire order will be processed upon availability. Returns for the entire order can be initiated within 7 days of receiving the order.
7. Policy Updates: Our Returns / Refunds / Exchange Policy may be periodically updated. The latest version will be accessible on our website, along with the effective date.
8. Contact Us: Should you have any inquiries or concerns about our Returns / Refunds / Exchange Policy, do not hesitate to contact us at contact@matbakhia.com. We are dedicated to ensuring your satisfaction and are here to assist you.
Note: Only paid orders would be accepted for returns if anything from our side.
We appreciate your understanding and value your continued trust in Matbakhia.