At Matbakhia, we are committed to your satisfaction with every purchase. Please acquaint yourself with our Returns / Refunds / Exchange Policy for a smooth shopping experience:

1. Returns Eligibility: We welcome returns within 7 days from the date of your original purchase. To qualify for a return, items must be unused, in their original condition, and packaged as received.
2. Refund Process: Upon approval, refunds will be processed to the original payment method. Please allow a brief processing period for the refund to reflect in your account.
    3. Exchanges: For defective or damaged items, we facilitate exchanges for the same product. Initiate the exchange process by contacting our customer support team at
      4. How to Initiate a Return or Exchange: For returns or exchanges, please reach out to our customer support team at Include your order number and provide a detailed description of the issue, attaching relevant images if possible.
        5. Return Shipping: Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., defective item). We recommend using a trackable shipping service for your convenience.
          6. In-Stock and Pre-Order Combinations: If your order includes both in-stock and pre-order items, the entire order will be processed upon availability. Returns for the entire order can be initiated within 7 days of receiving the order.
            7. Policy Updates: Our Returns / Refunds / Exchange Policy may be periodically updated. The latest version will be accessible on our website, along with the effective date.
              8. Contact Us: Should you have any inquiries or concerns about our Returns / Refunds / Exchange Policy, do not hesitate to contact us at We are dedicated to ensuring your satisfaction and are here to assist you.
              Note: Only paid orders would be accepted for returns if anything from our side.

                We appreciate your understanding and value your continued trust in Matbakhia.

                What are you looking for?

                Your cart